Shipping & Returns

Our products ship from Connecticut, Monday through Friday. We use USPS or UPS depending on order size and final destination.

Shipping 
Orders are shipped the same business day or the next depending when the order is placed. Our average delivery time is 2 business days for NYC/New England, 3-4 business days for the rest of the East Coast, Midwest & South, and up to 5-6 days for the West Coast. We currently ship our products to the 50 US states and Canada. If you are interested in our products outside of the US & Canada, please contact us and we'll assist you with placing an order.

Refunds will not be given for items refused/returned to sender or marked un-deliverable and are subject to additional shipping fees.

Flat rate US shipping (2-6 business days): $10 for all contiguous 48 states. 
Shipping for Alaska & Hawaii: $10-20 depending on order size.

We offer free shipping on all US continental orders over $75, with code: SHIP75 at checkout.

Looking to send a gift?
We're delighted that you would like to send our French treats to a special someone and we'll be happy to handwrite a note on your behalf. You will be able to leave your note at the bottom of the cart page, right before checkout.

If you forgot to include your message, you can email us at bonjour@noemiespantry.com and we'll do everything we can do add your note before shipping.

Returns
If you are not satisfied with your purchase, you may return or exchange a product within 30 days of receipt, for a full refund excluding initial shipping costs. Products returned must be unopened and in original, undamaged condition. We are unable to accept products that have been opened or that have a damaged packaging. Sales items are not returnable.

Please contact us by email to initiate a return and we will provide you with simple return instructions. Note that you are responsible for return shipping charges.

Our return address is:
Noemie's Pantry
562 Captain Neville Drive
Waterbury, CT 06705

Still have questions?
We would love to hear from you! You can email us at bonjour@noemiespantry.com. We are also available by phone or text at 646-883-6085 Monday through Friday 10am-8pm EST.